Designed to move you forward.
Our courses are designed to provide you with the tools, techniques, and strategies you need to become an effective leader and achieve your personal and professional goals. Whether you're looking to improve your communication skills, enhance your leadership abilities, or develop a growth mindset, we have a course that's right for you.
Our rotating course offerings include:
* Designates upcoming class dates listed
We all have projects at home, at work, at school, even at play. How do we manage to keep on top of all that needs to be done? Join us and learn how to revolutionize the way you succeed in getting things done.
Course Offerings
“I wish we would have thought about that” is a common term after projects fail. What if you could learn how to think about the various risks you’ll face moving forward? Join us and you’ll take away 12 power tips that will help you and your team overcome project risks.
Course Offerings
This program analyzes ethical decision-making models and how to recognize hidden obstacles to making good decisions. It also explores how to create a culture of ethics within an organization.
Course Offerings
Effectively manage employee performance by learning techniques that will allow you to set realistic expectations for your team member’s performance, behavior and attendance.
Course Offerings
As a project leader, have you noticed the team you’re leading is no longer behind you? Together we’ll consider the skills of a leader who can do the impossible.
Course Offerings
Learn the theory and practice of interest-based negotiation and mediation techniques and gain the skills that will lead to increased success in negotiating agreements and managing conflict.
Course Offerings
According to Gallup, 32 cents of every payroll dollar is wasted on unproductive conflict. This program will teach you how to resolve conflict in ways that get results and enhance working relationships.
Course Offerings
Seventy percent of change initiatives fail! Be a part of the 30% that succeed by honing the knowledge, skills and attitudes you’ll need to design and drive change initiatives that keep you organization competitive and vibrant in a continually shifting business environment.
Course Offerings
Drive business success by diving into the “what,” “why” and “how” of exceptional customer service. This course provides essential principles of a customer-centric approach, engaging case studies, hands-on activities, realistic role-play scenarios, and tools and strategies necessary to deliver stellar customer service. You will transform your customer interactions into positive experiences that build lasting loyalty and make exceptional service the beating heart of your organization.
Target Audience: Front-Line Employees
Empower your front line to deliver excellent customer service. This immersive course utilizes trainer inputs, interactive activities and role-play scenarios to help you build a thriving customer-focused culture. Discover proven strategies for building a service-driven environment where every interaction shines. Equip yourself with the tools and techniques to lead the transformation, inspire your team to embrace exceptional customer service as the norm and watch your customer satisfaction soar.
Target Audience: Front-Line Supervisors
Drive business success by diving into the “what,” “why” and “how” of exceptional customer service. This course provides essential principles of a customer-centric approach, engaging case studies, hands-on activities, realistic role-play scenarios, and tools and strategies necessary to deliver stellar customer service. You will transform your customer interactions into positive experiences that build lasting loyalty and make exceptional service the beating heart of your organization.
Target Audience: Supervisors/Managers
Business & Professional Development Schedule
|